1. Introduction & Overview
PT Nexara Solusi Indonesia ("Nexara", "we", "us", or "our") respects your privacy and is dedicated to safeguarding your personal data. This Privacy Policy explains how we collect, process, store, and protect your personal information when you visit our website (nexara.co.id), engage our institutional consulting services, or submit inquiries and applications through our digital portals.
We comply with applicable data protection regulations, including Law of the Republic of Indonesia No. 27 of 2022 on Personal Data Protection (UU PDP) and recognized international data governance principles.
2. Information We Collect
We collect information in the following circumstances:
- Direct Contact & Consultation Inquiries: When you contact us or request a consultation proposal, we collect your full name, academic or institutional affiliation, professional email address, WhatsApp/telephone number, and the specific details of your inquiry.
- Career Applications: When you apply for employment opportunities at Nexara, we collect your curriculum vitae (CV/resume), educational credentials, work experience, cover letter, portfolio links, and relevant contact details.
- Automated Analytics & Cookies: When navigating our platform, we automatically collect basic technical data including IP addresses, device identifiers, browser types, operating systems, and session metrics to ensure operational security and improve user experience.
3. Purpose and Legal Basis for Processing
Your data is processed strictly for legitimate corporate, academic, and business purposes, which include:
- Providing management consulting, institutional accreditation support, and higher education advisory services.
- Administering academic journal publishing workflows, OJS platform guidance, and research training programs.
- Evaluating job applications and conducting recruitment procedures.
- Responding to customer inquiries, scheduling discovery calls, and providing technical support.
- Ensuring cyber defense, detecting fraudulent activity, and complying with statutory legal obligations.
4. Disclosure and Sharing of Personal Data
We do not sell, rent, or trade your personal data with third parties for marketing purposes. Your information may only be disclosed under the following controlled circumstances:
- Authorized Service Providers: Trusted cloud infrastructure, secure mail servers, and analytical platforms operating under stringent non-disclosure agreements.
- Academic & Accreditation Authorities: Where specifically requested and authorized by institutional clients as part of accreditation auditing or indexation submissions.
- Legal Obligations: When mandated by valid court orders, law enforcement bodies, or applicable Indonesian regulatory authorities.
5. Data Security and Retention
Nexara implements robust organizational, technical, and physical security measures—including TLS encryption, role-based access control, and firewalls—to protect your personal information against unauthorized access, loss, alteration, or disclosure. We retain your data only for as long as necessary to fulfill the intended purposes or comply with statutory retention requirements.
6. Your Rights Under UU PDP
Under Indonesian Personal Data Protection law and related standards, you are entitled to:
- Obtain clarity regarding the processing and purpose of your personal information.
- Request access to and copies of personal data stored in our systems.
- Demand rectification of inaccurate, outdated, or incomplete data.
- Request deletion, erasure, or termination of processing where statutory conditions are met.
- Withdraw previously granted consent at any time without retroactive penalty.
7. Contact Our Privacy Office
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our team:
- Email: info@nexara.co.id
- Entity: PT NEXARA SOLUSI INDONESIA
- Address: Jakarta Central Business District, Indonesia